Refund Policy

The Academy’s policy is that all fees and deposits are paid in full and are not refundable or transferable. The exceptions to this are as follows:

  1. A course/session is cancelled by the Academy. Where the cancellation of a course takes place, students will be offered either a place on a suitable alternative course or a full refund.
  2. Where a student has not attended a course and has provided written notification to the Academy at least 14 working days before the course commences, with the exception of all deposits which are non-refundable.
  3. If the time, day or evening meeting of the class has been changed and the student is unable to continue attending because of these changes, a refund will be issued if written notification is received within 20 working days of the change.
  4. Other refund / cancellation applications shall be considered only inexceptional circumstances by the Head of the Academy or designated authority (Accounts Manager).

If an applicant has made more than one attendance, no refund/cancellation may be given, except in circumstances as listed in sections 3 or 4. However, where a refund has been refused it may be possible to transfer the tuition fee paid to another programme.

All applications for refunds must be made in writing to the Head of the Academy. Requests for the refund / cancellation of tuition fees may be recommended by the Program Coordinator and forwarded to the accounts manager who has the authority to authorise a refund or deferral of fees.

Where a refund has been authorised, payment originally made by credit or debit cards will be refunded by cheque. If the payment has been made through any other means, the refund will be made back to the source.