Danica.

Customer Service Associate

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What makes me, me?

When asked what makes me, the answer is simple: I am a product of my experiences. My life is filled with memories and moments that have shaped me into the person I am today. I have been shaped by my upbringing, my education, my relationships, my failures and successes, my joys and sorrows, and my thoughts and beliefs. My upbringing has had a profound impact on my life. I was raised by loving and supportive parents who instilled in me the importance of hard work and perseverance. They taught me to be open-minded, to think outside the box, and to never give up. They also taught me the value of compassion and kindness.

Tell me about your role at CPBA. What does a typical day look like for you?

As a Learner Support Officer at CPBA / Trade Academy, my role involves providing support to our learners in a range of ways. This includes helping them in registering in the course they preferred from the initial assessment, application forms and requirements, and addressing any other needs they may have. A typical day in my role as a Learner Support Officer begins with checking my emails and responding to any queries that have been sent in overnight. I then go through the daily leads in the CRM, getting as many as I can, calling the leads informing the learners the course information and processing their application forms. I then check if any of the students have any queries or problems that need to be addressed and provide support accordingly.

What's the standout highlight of your experience working at CPBA?

The highlight of my experience working at CPBA is successfully registering the learners.

What skills do you bring to the table in your job?

Being able to communicate clearly and effectively is key to getting your point across and making sure that everyone is on the same page.

When you're not working, what activities or hobbies do you enjoy most?

When I'm not working, I'm into my small Agri business.