Irene.

Customer Service Manager

Array

What makes me, me?

I believe my upbringing and life experiences have shaped me into who I am today.

Tell me about your role at CPBA. What does a typical day look like for you?

As a VA’s line manager, I help the team to meet the organization’s goals and objectives. My typical day is busy.

What's the standout highlight of your experience working at CPBA?

As I have been working for the company for nine years now, I have been given many opportunities. Such as looking for salons in the UK where trainees could have their training, cold calling salons to set up meetings, updating students’ e-portfolios, editing product descriptions on the website, checking and assessing students’ training assignments, enrolling learners, marketing tasks and assisted the academic team. All those tasks are the highlights of my work experiences in CPBA as they gave me different experiences and opportunities that led me to be knowledgeable in this industry. I am grateful for the opportunity to be a team line manager of the recruitment team.

What skills do you bring to the table in your job?

Team player Ability to work independently Adept at multi-tasking work while maintaining composure and a sense of humour Dependable, with an uncompromising work ethic

When you're not working, what activities or hobbies do you enjoy most?

Watching Netflix Cooking Listening to music Reading